“I was highly disappointed in this product! It was much smaller than I expected it to be and was poor quality! I waited for over a month for it to ship, only to be let down! I will not order from Zolo again!”
Hi Rhonda,
Thank you for your feedback.
You ordered the smallest blanket from our store 30"x40", we just made and shipped the correct size to you. If we shipped wrong size, please take photo of blanket included measurement, send to us, we will check carefully.
Due to the global impacts of COVID-19, the shipping process has been affected seriously, so the shipping time took longer than expected. We sincerely apologize for any inconvenience caused.
Thank you and hope you will understand.
Best wishes!
Hi Rebecca,
Thank you for your great feedback. We are so happy to hear that you are satisfied with our product. It is big motivation for us to try more with our work.
Due to the global impacts of COVID-19 pandamic, less flights, less delivery man, the shipping process has been delayed, so the shipping time took longer than expected. We do not want it happen, we always hope that our customers can receive their orders as soon as possible. But we can not control the shipping time. Hope you understand for us in this matter.
Best wishes!
“The blanket is great!! IT TOOK A MONTH TO GET IT!!!!! I was very disappointed in the quality of service!!! I like lots of other things with the company but do I really want to spend the money and wait forever to get the items??”
Hi Vickie,
Thank you for your feedback.
We are so happy to hear that you are satisfied with our product,
We sincerely apolgize because the processing and shipping time took longer than expected. It is not our expectation. We always hope our customer receive their item in the soones time.
Because the epidemic is more serious, we need to reduce the number of workers to secure safety, our factory is overloaded and all of workers need to work overtime for many days to complete orders and ship out as soon as possible. therefore the processing time takes longer than usual,
Besides, the shipping time is effected seriously by pandemic.
We will try to improve our service. Hope to have another chance to serve you again.
Best wishes!
