Hi Tyler,
Thank you for your feedback.
We feel happy to hear that you are satisfied with our product quality.
Because the epidemic is more serious, we need to reduce the number of workers to secure safety, our factory is overloaded and all of workers need to work overtime for many days to complete orders and ship out as soon as possible. therefore the processing time takes longer than usual.
Besides, less flights, less delivery man, due to the holidays and affected by severe cold weather, the shipping process has been delayed, so the shipping time took longer than expected. We do not want it happen, we always hope that our customers can receive their orders as soon as possible. But we can not control the shipping time. Hope you understand for us in this matter.
Therefore, we hope you will understand and be sympathetic with us through this very tough time.
Best wishes!
Hi Paula,
Thank you for your feedback. We are so sorry because you need to wait for this order so long.
Because the epidemic is more serious, we need to reduce the number of workers to secure safety, our factory is overloaded and all of workers need to work overtime for many days to complete orders and ship out as soon as possible. therefore the processing time takes longer than usual.
Besides, less flights, less delivery man, due to the holidays and affected by severe cold weather, the shipping process has been delayed, so the shipping time took longer than expected. We do not want it happen, we always hope that our customers can receive their orders as soon as possible. But we can not control the shipping time. Hope you understand for us in this matter.
Therefore, we hope you will understand and be sympathetic with us through this very tough time.
Best wishes!
