“These socks were over 30 days in transit. They are printed on elastic with white seams on each side of the sock. The time of transit and poor quality are not the value charged.”
Hi Laura,
Thank you for your feedback.
We're so sorry because the processinga and shipping time took longer than expected.
If the quality is bad, please take photos of socks, send them to us, we will check carefully with our factory.
This is our email: support@zologifts.com.
Best wishes!
Hi Joan,
Thank you for your feedback. We sincerely apologize because you need to wait for this order longer than expected.
Because the epidemic is more serious, we need to reduce the number of workers to secure safety, our factory is overloaded and all of workers need to work overtime for many days to complete orders and ship out as soon as possible. therefore the processing time takes longer than usual.
Besides, less flights, less delivery man, due to the holidays and affected by severe cold weather, the shipping process has been delayed, so the shipping time took longer than expected. We do not want it happen, we always hope that our customers can receive their orders as soon as possible. But we can not control the shipping time. Hope you understand for us in this matter.
Therefore, we hope you will understand and be sympathetic with us through this very tough time.
Best wishes!
“Ordered November 28th with several other socks for a Christmas gift. Socks arrived January 3rd. Socks look nice in bag but once open they don’t seem to have a heel and are not great quality. Not happy with this but won’t return, not worth that hassle. Ordered 3 other pair that have not received”
Hi Amy,
Thank you for your feedback.
Normally, socks takes 7-10 days to deliver for sure. Due to the global impacts of COVID-19, the shipping process has been affected seriously, so the shipping time can take longer than expected. We sincerely apologize for any inconvenience caused.
If the socks you received have any problems, please take photos, send to support@zologifts.com , we will check carefully.
Best wishes!
“I will never order from Zolo again. It took over a month to receive my order, well after the date promised. When the order finally arrived, the order was wrong. I ordered colorful socks with math equations on them and received ugly, brown socks with turkeys on them.”
Hi Claudia,
Thank you for your feedback,
We sincerely apologize because the processing and shipping time took longer than expected.
Normally, it takes 7-10 days to deliver for sure. Due to the global impacts of COVID-19, the shipping process has been affected seriously, so the shipping time takes longer.
We checked your order and it's a Colorful Math Formula Printed Crew Socks . If you did not receive this socks, please take clear photos of the socks you received, send them to us. We will check with our factory carefully.
Best wishes!
Hi John,
Thank you for your feedback.
We are so sad to hear that you did not feel happy with our product.
It normally takes about 6-8 business days to design, process and packing, then, 7-10 business days to ship. Because the epidemic is more serious, we need to reduce the number of workers to secure safety, our factory is overloaded and all of workers need to work overtime for many days to complete orders and ship out as soon as possible. therefore the processing time takes longer than usual, this is general situation, we hope you understand and sympathize for us.
If have any problem with socks, please take photos about socks, send them to us, we will check carefully with our factory. Please send email to : support@zologifts.com
Best wishes!
