“BUYERS BEWARE: I’m currently in the process of getting a refund. It takes a whole month to receive a bootleg knockoff fake product shipped from China. Not a election hat as advertised. I have a real election hat and it’s not the same, not even close. No election party tags. This hat is printed in front and not embroidered like the real ones.”
Hi Wilfred ,
Thank you for your feedback.
The hat normally takes about 3-5 business days to design, process and packing, then, 7-15 business days to ship Due to the global impacts of COVID-19, the shipping process has been affected seriously, so the shipping time can take longer than expected.
We have announced on the website where our products are made.
We have 2 factories. One in the USA and one in ASIA. Almost, all of our products are produced in the USA, however, due to the Global impacts of COVID-19, our factory in the USA is overloaded, so we have to process your order in some countries out of the USA, please understand in this matter. The quality of the masks won't let you down at all, we always try our best to produce and bring customers the best items.
We feel so sorry to say that our hat was printed the logo on it, not embroidered like the hat you saw. We noted about this information clearly at detail product on our website:
We will improve our product better day by day.
Best wishes!
Hi Henry,
Thanks for your review.
We sincerely apologize for any inconvenience caused.
We will work with our factory and Design team to check this problem.
If you have any questions or need any assistance, pls contact us via email: support@zologifts.com.
Thank to your feedback, we can improve our product better in future. Best wishes!
