Hi Thai,
Thanks for your review.
We sincerely apologize for any inconvenience caused.
We have received your email. We will response to your review and your email via email: support@zologifts.com.
Thank to your feedback, we can improve our product better in future. Best wishes!
Hi Rod,
Thanks for your review.
We sincere apologize for any inconvenience caused. We would like to let you know that all of our products are custom-made-to-order and handcrafted to the good quality standards. Basically, we tried our best to produce and bring customers the good items with reasonable prices. Hope you understand for us!
If you have any questions or need any assistance, pls contact us via email: support@zologifts.com.
Thank to your feedback, we can improve our product better in future. Best wishes!
Hi Jo,
Thanks for your feedback. Actually, we have 2 factories. One in the USA and one in ASIA. Almost, all of our products are produced in the USA, however, due to the Global impacts of COVID-19, our factory in the USA is overloaded, so we have to process your order in some countries out of the USA. We noted about this information on our website. And, it not made by slave labor. Hope you understand for us!
Best wishes!
Hi Jennifer,
Thanks for your review.
We sincerely apologize for any inconvenience caused. We checked your case with our factory. They will process the Freedom US Flag Logo Election 2020 Hat Baseball Cap and ship to you as soon as possible. If you need further information, pls contact us via email: support@zologifts.com.
Thank you so much! Best wishes!
Posted 4 years ago
Hi Jennifer,
Thanks for your updating the review.
Here is your new tracking number: 303123459859. Please wait for us to receive your hat. If you need further information, pls contact us via email: support@zologifts.com.
Thank you so much!
“Hello
I don't know who will read this review but I need to let you know how I feel . I realize that the Covid -19 had some sort of delay in the delivery of my item but I could have been contacted and informed. I'm happy with the cap but disappointed with your display of business integrity towards me. Thanks
Respectfully
Joel G Ramirez”
Hi Joel,
Thanks for your review.
We sincerely apologize for keeping you waiting and any inconvenience caused. Actually, we tried our best to process and finish to ship out to you as soon as possible. We will work again with our factory and delivery company. Thank to your feedback, we can improve our service better in future. Take care!