“Not as advertised. The pic shows 2 girls holding it up. When I got it, it was smaller than a baby blanket. The printed name font was also different. It looks chunky & cheap. It stands out like a sore thumb. It was a gift, but I'm too embarrassed to give it to a good friend.”
Hi Sabrina
Thank you for your feedback.
We checked your order and it is a US Air Force American Flag Custom Text Name Printed Fleece Blanket / Small (30x40 in). We have 3 size: Small, Medium, Large but you chose the smallest size. The photo we show is the Large size
We produced and shipped to you the right blanket. If it is smaller than the size you ordered, the printed name font is different, please take photos of measure of blanket, send them to us, we will check and sovle this problem for you.
This is our email: support@zologifts.com
Best wishes !
Hi Diana,
Thank you for your feedback.
Blanket normally takes about 6-8 business days to design, process and packing, then 7-10 business days to ship. Because the epidemic is more serious, we need to reduce the number of workers to secure safety, our factory is overloaded and all of workers need to work overtime for many days to complete orders and ship out as soon as possible. therefore the processing time takes longer than usual.
When we shipped it out, due to the global impacts of COVID-19, the shipping process has been affected seriously, so the shipping time took longer than expected. We sincerely apologize for any inconvenience caused.
We always try to bring our product to you in the soonest time but now is really tough time, We can't control shipping time.
We will improve the service quality better everyday.
Hope to have another chance to serve you in the future.
Best wishes!
Hi Peggy,
Thank you so much for your feedback.
Blanket normally takes about 5-7 business days to design, process and packing, then, 7-15 business days to ship.
Because the epidemic is more serious, we need to reduce the number of workers to secure safety, our factory is overloaded and all of workers need to work overtime for many days to complete orders and ship out as soon as possible. therefore the processing time takes longer than usual, this is general situation, we hope you understand and sympathize for us.
We always try our best to bring our product to customer in the soonest time, but it is very tough time and it took more time than expected.
We sincerely apologize for any inconvenience caused.
We will improve our service quality better everyday to ensure our customer are always satisfied.
Hope to have another chance to serve you again.
Best wishes!
