“got my head unit around 1 week ago still no further getting it sorted customer service is really poor now i am stuck with a £350+ head unit that won't work I WOULD AVOID & SUGGEST GOING EBAY OR AMAZON
I have attached an image of what the head unit is doing just boots up to that screen then crashes and reboots again my guess is there waiting till the 30 days are up then will refuse to exchange it for a working one then take it back in for repair and take weeks to sort I wish i had never ordered from these and will be letting everyone on the forums know to avoid them too”
Hi Mr Ashley, I’m sorry for the inconvenience you encountered. We offered services through many platforms including phone, online chat, email etc.
Since there are time difference between us, usually we'd recommend customers to contact us by email to send details info and our experts can follow them up professionally.
I have checked our email history, I found that our after-saels team has offered a solution to your case. We hope that everthing will be fine with you.
Our R&D department will take a further study on the case you mentioned to improve improve our product and service in future for all our customers.
If you still have any questions, please try again to contact us by email, our after-sales team will follow up your case. Wish you all the best.
