“No wiring instructions or video. Followed a similar video on YouTube and the unit doesn’t work. Cannot get a reply from XTRONS despite 3 emails. Unit is faulty I suspect but cannot return as XTRONS don’t reply…..DO NOT BUY”
Thank you so much for leaving your feedback, Nick. We sincerely apologize for the inconvenience you faced while using our product. We understand that you faced issues while following the video on YouTube and were unable to get a reply from XTRONS despite sending three emails. We are deeply sorry that the unit was faulty and you were unable to return it as XTRONS didn't answer.
I have searched all our support email address but we didn't find any email from you. Would you please try again to send your email to my personal email address long-james#xtrons.co.uk （replace # with @) ? May I have your order ID and which platform did you buy from?
It would be helpful if you could provide us more details about the wiring instructions or video that you followed that didn't work. Is there anything else not provided with the product? How can we make your experience better? We thank you once again for sparing your valuable time to share your experience.
