Dear customer,
We are sorry for the inconvenience you encountered. Regarding to the technical issue you encountered. Have you contacted our after-sales tech support team yet?
If not, would you please try again and provide more details such as some pictures or a short video? This will be helpful for us to locate the issue and find a good solution faster. Our tech support team email is techsupport#xtrons.com （Replace # with @)
We really appreciate you giving us the chance to solve this issue.
Hope everything will be fine with you soon.
Best regards,
James Long
