Thank you so much for your feedback, Cristian. We are really sorry for the inconvenience you encountered.
Regarding to the tech issue, have you contacted our after-sales tech support team yet？ If not, would you please have a try first and tell us the entire error message? It would be better if you could take some pictures or shoot a short video.
Our tech support team email is techsupport#xtrons.com （Replace # with @)
Once we get the info, our tech support team will study it carefully and help you find a good solution as soon as possible.
Thanks very much for your kind understanding and giving us the chance to solve this issue.
