Hi Robert,
We are sorry for the inconvenience you encountered. We will do our best to help.
Regarding to the tech issue, would you please offer us more details such as the entire error message? It would be better if you could take some pictures or record a short video so that to help us locate the issue and find a good solution better for you?
We really appreciate your kind understanding and give us the chance to help you solve the issue.
Best wishes,
James
