“This is the first review I’ve ever been asked to do and I’ve been a customer for years.
I’d like to take this opportunity to actually give a review on the watermelon collagen special 2for 1 deal from this summer. I ordered and I was VERY DISAPPOINTED with the amount of product in each container. Each container was only 1/2 full. I’ve never had this happen before. Is this how you normally run a buy one get one?!? If so it’s a major rip off and I’d recommend for future FILL THE CONTAINER like normal. I will not be sucked into that again. I’d like to request a RESPONSE from the company, please.”
Dear Belinda,
Thank you for taking the time to share your feedback with us. We deeply appreciate your loyalty over the years and regret that your experience with our Watermelon Collagen special did not meet your expectations.
To clarify, our limited-time Watermelon Collagen flavor was offered in a 15-serving size, whereas our permanent flavors, such as Unflavored and Pina Colada, come in 30-serving sizes. All our collagen products, regardless of serving size, are packaged in a standard-sized container, which may result in the container appearing less full for smaller serving sizes.
We sincerely apologize for any confusion or frustration this may have caused. Your input is invaluable, and we will use it to improve future product offerings.
Thank you again for your understanding and for being a valued customer.
Best regards,
Xyngular
Hi Nicole! Thank you for taking the time to share your experience with us. We're really sorry to hear that your order didn’t arrive due to the postal strike. We completely understand how disappointing this can be.
Please know that we’re here to help you with any concerns you may have. If you need assistance or have any questions about your order, feel free to reach out to our Member Service Team. We're committed to ensuring you have a positive experience moving forward.
Thank you for your understanding, and we hope to resolve this for you soon!
Best,
Xyngular
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“I have taken collagen before, but never had any noticeable differences. With this one not only is my hair skin and nails better than ever, but my digestion and my left knee as well.”
