“Great service, kept me updated on everything. My stillborn sons hand prints are on my necklace, it is absolutely gorgeous. Could not have asked for anything more. Thank you all so much, especially Abi the designer xxxxx”
Thank you for this excellent feedback. It is wonderful to hear from a valued customer how happy you were with your Hand on Heart Experience! We would like to thank you for choosing us to create such a special keepsake of your Son.Kind Regards,Team HoH x
“Experience was great from start to finish, the only thing holding back from five stars is that the name on the necklace- the last letter curves round the side of the heart so it looks like it's falling off the side a bit”
Thank you for taking the time to write to us with your feedback, we are really sorry to hear that you are not 100% happy with your unique necklace and would love to look into this further for you.We cannot seem to find any correspondence from yourself with regards to this issue but if you would like to contact our customer service team on studio@handonheartjewellery.co.uk we would love to look into this for you and resolve this issue so that you can continue to wear and treasure your special necklace.We look forward to hearing from you in the near future and sorting this our for you,Kind Regards,Team HoH x
Ah that's so lovely to hear :) Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. Kind Regards,Team HoH x
You're so welcome :) Thank you for choosing us to create your special necklace, we're really pleased to hear how much you love your unique hand print keepsake!Kind Regards,Team HoH x
“The process was very easy from start to finish, I am however slightly disappointed in the prints on my charm, they are very discoloured around the prints and have almost left a dirty film like residue around the edge. Necklace is perfect”
Thank you for taking the time to write to us with your feedback, we are sorry to hear that you are not 100% happy with your unique necklace!Here at HoH we pride ourselves on providing our customers with the very best customer service and high-quality products so this is a real shame. If you would like to contact us on studio@handonheartjewellery.co.uk we would be more than happy to discuss this further with you.Kind Regards,Team HoH x