“My experience with Hand on Heart has been nothing but amazing from the start! Easy process, straight forward (even if you were a non technical person this is easy). Very good at keeping me updated. Nice quick process and the final product… WOW! My partner loves it so much it was flawless! Thank you!”
Thank you for getting in touch with your feedback, we're so sorry to hear this has happened! Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and we apologise that you feel this is not the case. We would never wish for any of our customers to feel disappointed with their unique keepsake and so please may we ask you to email us directly at studio@handonheartjewellery.co.uk with your order details and a member of our friendly customer service team will be more than happy to discuss your order details with you further. Thank you in advance. - Team HoH x
“Honestly can’t recommend Hand on Heart Jewellery enough. Customer service were so helpful both before ordering and after. They ensured I received my necklace in time for my baby boys funeral which was so special, being able to have his prints with me. The necklace itself looks amazing and is off such high quality along with the packaging it comes in. 100 percent recommend, I already know I’ll be ordering other items from this company.”
Thank you for your extremely kind feedback. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service. Although it is the saddest of circumstances, we are so pleased to have been able to create you an extremely precious keepsake in memory of your baby boy, which we hope will bring some comfort following your loss
We're so sorry to hear this, if you would like to drop us a message at: studio@handonheartjewellery.co.uk our friendly customer service team would be happy to help resolve this for you. - Team HoH x
