“The hand prints themselves are great the engraving I’m not happy with at all. I wasn’t given a choice of font and unfortunately my s looks like a y. They did offer to re engrave however I had already paid nearly £20 in delivery in time for Christmas to spend more in returning just starts to get incredibly expensive”
Thank you for taking the time to write to us with your feedback, we are sorry to hear that you are unhappy with your pendant. We can see that you have been in touch with our customer service team and would like to apologise that we were not able to reach a suitable resolution at the time but if you would like to discuss this further, please do not hesitate to contact us on studio@handonheatrtjewellery.co.ukKind Regards, Team HoH x
It was an absolute pleasure creating your unique keepsake for you and we are so pleased to hear how delighted you are with your special HoH piece and our serviceKind Regards, Team HoH x
“I cant fault a thing the hole process was brilliant I am so in love with my necklace of my boys feet, my questions were answered quickly and I am one very happy customer can't thank u enough.”
You're more than welcome, thank you for your fantastic feedback. We are so pleased to hear how delighted you are with your unique keepsakes and our service.Kind Regards, Team HoH x
You are so very welcome! Thank you for choosing us to create this special Christmas Gift, we hope the lucky recipient loves it :)Kind Regards, Team HoH x
“From start to finish, the whole process of dealing with Hand on Heart was great. The print kit arrived within a couple of days, and the piece of jewelry around a week later. Everything was so simple. The quality and detail of the jewelry is excellent and it holds more sentimental value than any monetary price tag. Thank you.”
You are so very welcome :) Thank you for choosing us to create your special piece of jewellery. Here at Hand on Heart, customer service is of the utmost importance and we are over the moon to hear that you enjoyed your experience with us.Merry Christmas, Team HoH x
“The experience I had was fantastic. All had to be done in secret whilst my wife was on maternity leave. I couldn't get the prints back as quickly as most would because it was hard finding time when she was out and the company couldn't have been nicer. The email response is really quick and helpful at every step. Can't wait to give it to my wife for Christmas.”
Thank you so much for your absolutely lovely feedback ,we are over the moon to hear how happy you were with our customer service and the necklace itself :) We really hope your Wife loves her unique Christmas gift!Kind Regards, Team HoH x
