“Brilliant customer service and help in creating the necklace I have only worn handful of times there are some service scratches I’m worried about I have taken it off when I’m water and taken care wasn’t sure if you could recommend or supply a cloth ? Thankyou Sheralea Gamsby”
Hello,Thank you for getting in touch, we are so pleased to hear how happy you were with our customer service! We would love to help keep your keepsake looking its very best, in order for our team to look into this further, could you please send us a photo of your necklace to studio@handonheartjewellery.co.uk?Thank you in advance, Team HoH x
Thank you for your wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on both occasions. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. Thank you again for your orders and for recommending our services Team HoH x
“I have now purchased 5 items from this website. The service is absolutely top notch, everyone has been so attentive, especially during these unprecedented times. They have been amazing and I will order again, very soon. Service with a smile. Thank you for everything”
You are more than welcome, the best possible feedback we can receive is that you had a great experience with us and we would like to thank you for your feedback and for choosing Team HoH to create your special pieces of jewellery.Team HoH x
“I cant begin to explain how happy I am with high quality service I recieved through HOH. My necklace is stunning and so precious and the service is the best day have had in a long long time. Ellie and Sarah answered my emails straight away and even ensured my item was sent early as it was for a special birthday. Thank you so much hand on heart. Faultless from start to finish .”
Thank you for your fantastic feedback. We are so pleased to hear how delighted you are with your unique keepsakes and our service. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and we are truly thankful to you for recommending our services. Kind regards, Team HoH x
“Excellent experience overall. Needed to rearrange the dates multiple times due to trouble getting the prints from my son which was no issue. All recipients loved their jewellery, only complaint is the jewellery arrived in a card board box with no gift bag.”
Thank you for taking the time to write to us with your feedback, are delighted to hear how pleased you are with your unique jewellery. We are terribly sorry that your gift bag was missing from your order and can confirm that we have sent one out to you today on a First Class Service so that should arrive with you over the next few days.Please do not hesitate to get in touch if we can be of any further help at all,Team HoH x
“I was really pleased with the service I received. I had my first borns prints done with your company and enquired to see if I could use those prints again to have something done with my second child's handprints. I received a quick reply to my first initial enquiry and you were able to find my previous prints straight away and advise what I needed to do. My order was completed promptly and I received my lovely necklace well before the date it was due to be received. I would highly recommend you to family and friends. I love the necklace pendent, something to treasure forever. Thank you so much!”
You are so very welcome, thank you so much for taking the time to leave this wonderful feedback. We are delighted to hear how pleased you were with the service we offer and your unique necklace. Team HoH x
