Thank you so much for taking the time to share your experience with us. We're incredibly grateful to have been a part of making this emotionally difficult process a bit easier for you. It's heartening to hear that our service and quick turnaround met your expectations - Team HoH x
“Your customer relations is excellent. I am very pleased with the pendant but would make the following observations. Many of your clients must be as elderly as I, and I had great difficulty using the tiny clasp so bought myself another chain with a bigger fitting. It would be a good idea to give people a choice, maybe even magnetic ones.”
Thank you for your kind words about our customer service, and we're delighted to hear that you are pleased with the pendant. We appreciate your valuable feedback regarding the clasp size, and we understand that it's important to offer a variety of chains. We'll certainly take this into consideration to provide a more comfortable experience for everyone.If you have any more suggestions or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and hope the pendant brings you joy and comfort - Team HoH x
Thank you for your kind words. We're truly glad to hear that the jewellery with the handwriting has brought comfort. It's our goal to create meaningful and personal pieces that hold a special place in your heart - Team HoH x
“My sister and I ordered necklaces each after we lost our mum, the whole experience with the company has been excellent! Very professional. We were kept up to date at every stage and they were actually completed before the estimated date. We are absolutely delighted with our necklaces and would highly recommend to anyone thinking of getting a momento made”
We appreciate your heartfelt feedback and are deeply touched that you and your sister found the process with our company to be excellent during a difficult time. It's wonderful to hear that you were kept informed at every stage and that the necklaces exceeded your expectations. Thank you for recommending us, and if there's anything else we can do for you, please feel free to reach out. Our thoughts are with you and your sister - Team HoH x
Thank you so much for your kind words. We're thrilled to hear that you love the necklace, and it's our pleasure to assist you every step of the way - Team HoH x
“It was so easy to order and came much earlier than expected, it’s so beautiful and I really love the purple colour, now I can wear it knowing I have my husband with me so thank you so much”
Thank you for your lovely feedback. We're delighted that you found the ordering process straightforward and that you received your beautiful piece earlier than anticipated. The purple colour sounds like a special choice. We're truly honoured to have helped you keep your husband close to your heart - Team HoH x
