“Had a fantastic whole experience with Hand on Heart from start to finish. I requested a few brochures from a few different company's. Hand on Heart was the only one I received. Luckily this was for my 13 year old daughter and she loved the tear drop pendant. It was easy to order, with simple instructions to follow. I was really pleased you could have the persons handwriting also engraved onto it too. This was a great surprise for my daughter. They sent the kit to collect the ashes in very quickly. Also e mailed me to check if we still wanted to go ahead as I hadn't sent the ashes back. Once I packaged up the ashes and sent them in the pre paid envelope. I was e mailed the following day to be told they had arrived safely. I then got a message about 10 days after to say the necklace was on its way back. All went so smoothly. My daughter was so happy to recieve her pendant and have her Grandad back with her. I would highly recommend.”
Thank you for sharing your experience with Hand on Heart. We're truly touched to hear that your daughter was delighted with her teardrop pendant and that you found the whole process to be straightforward and efficient. We understand how important these pieces of jewellery are and always aim to make the process as smooth as possible during what can be a challenging time. Wishing your daughter comfort and peace, with her Grandad close to her heart - Team HoH x
“Great service and communication from start to finish. I love my necklace, the quality is well worth the cost. It is very special and I know that it will be passed to my child in later years. Would highly recommend.”
Thank you for your lovely words! We're thrilled to hear about your positive experience with us, from start to finish. Quality is of utmost importance to us, and it's heartwarming to know that the necklace holds such significance for you and will be cherished for generations - Team HoH x
“From my first enquiry to receiving my beautiful necklace, I was given personal attention and kept up to date with each process , and when my necklace arrived I was overwhelmed with how perfect it was .Thank you so much”
Thank you for sharing your experience with us. We're truly delighted to hear about your journey from the first inquiry to receiving your beautiful necklace. We take great pride in offering personal attention to our customers and ensuring they are well-informed throughout the entire process. It's wonderful to hear that you appreciated our updates and communication - Team HoH x
“I've been looking at many similar businesses as wanted to choose the right company to be trusted with my mum's ashes. Reading previous reviews online, wide range of choice of jewellery and colours, I ordered a necklace in red (mum's fav colour) with her writing on the back (love this option). Excellent customer service and provided regular updates via email on my order. Also the packaging was beautiful when my order arrived. Thank you so much, I will cherish this necklace forever and mum will always be with me xxx”
Thank you so much for sharing your experience and your kind words. We understand the significance of choosing the right company to create a cherished memorial piece. It's heartwarming to hear that you were pleased with our wide range of options, the red necklace with your mum's writing on the back, and the excellent customer service you received. We take great care to ensure a seamless and compassionate process for our customers, and your feedback confirms we're on the right track. Your necklace will undoubtedly hold a special place in your heart, keeping your mum's memory close - TeamHoH x
“Beautiful, slightly smaller than I thought but only a bit. Ordered in black, wasn't quite as shiny and sparkly as I saw in pictures but it's my pops so I love it. Ordered the extra adjustable chain. Arrived knotted up and panicked a bit thinking I couldn't wear it but managed to untangle and love the extendable option”
We truly appreciate your honest feedback. We're delighted to hear that you find the necklace beautiful and that it holds sentimental value in memory of your father. Our apologies for any inconvenience with the chain arriving knotted. We're pleased to know you were able to untangle it and appreciate the adjustable option. This shall be passed to our design team so we can avoid this happening in the future - Team HoH x
“From start to finish very respectful and kept updated through out.Final pendant was great and my wife was over the moon.Pendant has a lovely finish.10/10”
Thank you for your kind words and for sharing your experience with us. We're truly grateful that you found our service respectful and that your wife was over the moon with the final pendant. Your satisfaction means the world to us - Team HoH x
We're absolutely delighted to hear that you're over the moon with your teardrop necklace. Your happiness means the world to us, and we're so grateful for your kind words - Team HoH x
“Service from start to finish has been amazing, between communication, presentation & delivery, final piece is beautiful & I love the colour I ordered. Thank you”
We're delighted to hear that your entire experience with us, from start to finish, has been so positive. It's always wonderful to know that our customers are happy with our communication, presentation, and delivery. We hope you continue to enjoy your beautiful piece and that it brings you a lot of joy - Team HoH x
