“I ordered the teardrop pendant in black after looking at different companies and reading reviews I chose this one and from the very beginning I was kept upto date with everything, when I should expect my package to arrive and how to supply my Dads ashes and also when to expect delivery etc. When the necklace arrived I was speechless it is absolutely stunning - it comes with a certificate of authentication with my dads name on it - the inscription on the back was perfect, the chain is surprisingly thicker than I expected & the price was great too - I love it and will treasure it forever - Yes I would not hesitate to recommend this company and I would definitely use in the future”
Awwh what lovely feedback, thank you very much for taking the time to let us know about your experience. We're so pleased to have been able to create such a sentimental piece in memory of your dad. It was an absolute pleasure to be able to do so. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers and we cannot thank you enough for recommending our services. - Team HoH x
“After buying a bead charm, and love it so much, I decided to buy a Tear Drop Necklace. I ordered it in black and when I received it, I was over the moon because the ashes that I sent were white/grey and my fur baby was black and white, so a bonus. The tear drop is a nice weight too, not at all flimsy. So if you are looking for something sentimental I would definitely recommend. Thank you Hand on Heart.”
Thank you for your wonderful feedback. Your generous repeat custom is greatly appreciated and we are delighted to hear you have thoroughly enjoyed your experience with ordering from us on both occasions. Every order really is created with great care and consideration and so it really is lovely to hear this is seen by our valued customers. Thank you again for your orders and for recommending our services - Team HoH x
“Right from when the pack arrived, everything went very smoothly. Was notified when they received the ashes to when delivery would be . They in fact delivered well before the estimated day of delivery, which was fantastic as it arrived just before my husbands birthday so it was over whelming when it arrived. Thank you to Donna for making it.”
What wonderful feedback, thank you for taking the time to let us know of your experience. We're so pleased to hear that you received your piece safely and that you love it. It was our pleasure to be able to create this for you and your kind words will be passed onto our team
“I ordered on line it was easy. A few days later the package arrived it had a lovely bag inside to put ashes in sent off. And it arrived about 21 days and I was very pleased it was beautiful ❤️ beautiful made. And the box it came back it was nicely done too. Thank you so much now I can have my mum with me every day.”
Thank you for your extremely kind feedback. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and high-quality products and so it really is wonderful to hear how delighted you are with our service. Although it is the saddest of circumstances, we are pleased to have been able to create you an extremely precious keepsake in memory of your mum, which we hope will bring some comfort following your loss
“Excellent service from placing order online to receiving envelope to return ashes to receiving my order all within the stated time.Really pleased with the quality of the necklace.A really lovely keepsake to remember my mum.”
We're so delighted to hear this, thank you for choosing us to create such a special piece, it was an absolute pleasure to be able to create for you. We hope it brings you a lot of comfort
“From beginning to end the customer service was amazing. I was apprehensive sending off ashes from my loved one but received confirmation of receipt and then the finished piece was sent back via DPD It’s beautiful and something I will always treasure. Thank you for such a personal experience at such a difficult time. Absolutely would recommend and I’ll will be looking at matching pieces Thank you xx”
It was an absolute pleasure to be able to create such a sentimental piece for you and we're delighted to hear that you love it! We hope it brings you a lot of comfort. Here at Hand on Heart, we pride ourselves on providing our customers with the very best customer service and so it really is great to hear how pleased you are with your experience.To keep up to date with our latest designs and offers, we'd recommend signing up for our newsletter which you can see at the bottom of our homepage on the website.Thank you for taking the time to leave us this feedback! - Team HoH x
