“Easy to order online, simple instructions and container for the ashes. Returned quicker than originally estimated and packaged lovely with giftbag for a nice touch. Only issue I had was the postage I paid for at checkout wasn’t valid at my local post office as it was with Royal Mail (who knew they weren’t the same thing?) so I had to pay a second delivery cost of over £7 as it was cheaper than travelling to my nearest “Royal mail” office.”
Thank you so much for taking the time to share your experience with us. We're genuinely pleased to hear that the ordering process was smooth, and the instructions were easy to follow.We're sorry for any confusion regarding the postage, and your feedback is truly valuable. The return envelope in our memorial pack is designed for the convenience of a prepaid service, which can be returned via your nearest post box, as detailed in the instructions supplied with the kit. However, if preferred this envelope can be upgraded to a tracked service. Your thoughtful comments will be shared with our senior team. Continuous improvement is a key focus for us, and your insights contribute to making our service even better - Team HoH x
Thank you for your heartfelt message! We're overjoyed to hear that you are thrilled with the teardrop and that it brings you a sense of connection to your mum. We appreciate your trust in us and are grateful for the opportunity to be a part of creating a meaningful keepsake for you - Team HoH x
“My experience with Hand on Heart Jewellery was amazing and extremely easy and seriously officiant arrived exactly when they said it would. I would 100% recommend this company 10/10 guys Thank you so much and the piece is Awesome”
Thank you for your wonderful feedback! We're thrilled to hear that your experience with Hand on Heart Jewellery was amazing, easy, and efficient. It's great to know that the piece arrived exactly when expected and that you would recommend us. We appreciate your kind words and are delighted to have provided you with an awesome experience - Team HoH x
“Hand on heart were excellent. There was fantastic communication from the start and they even managed to deliver the necklace before Christmas so that my wife could wear it over Christmas. The necklace itself is beautiful and was presented in a lovely box with the photo we provided. A beautiful necklace and wonderful customer service. Thank you.”
Thank you for sharing your wonderful experience with us. We're thrilled to hear that you found our communication fantastic and that we could deliver the necklace before Christmas for your wife to wear. It's heartening to know that the necklace is beautiful and that you appreciated the presentation with the provided photo. We're grateful for your kind words about our customer service - Team HoH x
“Brilliant. Easy to order. Good instructions and updates throughout process. Delighted to receive items before Xmas even tho was not expected until early January. The necklaces are absolutely beautiful and perfectly finished. Thank you Donna for your hardwork and attention to detail. Necklaces securely packaged and beautiful presentation box. I know how hard it is to trust a company with your loved ones ashes but I would not hesitate to recommend this company. Thank you so much.”
Thank you for sharing your wonderful experience with us. We're thrilled to hear that you found the process easy, appreciated the instructions and updates, and received the items before Christmas. It's heartening to know that the necklaces are beautiful and perfectly finished. We appreciate your trust in us and your kind recommendation - Team HoH x
Thank you for your kind words. We're thrilled to hear that your necklace is absolutely beautiful, and we're grateful to have played a part in creating something special for you - Team HoH x
“Absolutely thrilled with this necklace. It is absolutely beautiful and it’s a gift for my daughter containing the ashes of her two horses, the quality is fabulous. I will order myself one.”
Thank you for your heartfelt message. We're honoured to have been a part of creating such a special necklace for your daughter, containing the ashes of her two horses. It's wonderful to hear that you are absolutely thrilled with the quality and beauty of the necklace. We appreciate your kind words and look forward to assisting you with future orders - Team HoH x
Thank you for your enthusiastic feedback! We're thrilled to hear that you found our service fabulous, with great communication and quick delivery. We appreciate your continued support - Team HoH x
