“Fantastic customer service and correspondence throughout,both items arrived in the 3weeks they stated and the items are both lovely and well received”
We're delighted to hear that you had a fantastic experience with our customer service team and that both items arrived within the expected timeframe. It's wonderful to know that you find the items lovely and that they were well-received - Team HoH x
We're thrilled to hear about your positive experience with us! Ensuring timely delivery and maintaining friendly communication are top priorities for us. We're delighted that you love the necklace, and we appreciate your kind words - Team HoH x
We're truly delighted to hear that you love your necklace! It's heartwarming to know that it brings you comfort and allows you to keep your nan close to you always. Thank you for trusting us with such a meaningful piece - Team HoH x
“My experience from start to finish went really well, I recieved my necklace in a perfectly presented box and the necklace is beautiful, after loosing my mum in January It feels comforting knowing I have a part of my mum with me no matter were I go. Thank you so much HOH, the necklace was absolutely beautiful.”
We're deeply sorry for your loss, and we're grateful for the opportunity to provide you with a piece of jewellery that allows you to carry a part of your mum with you. Your kind words mean a lot to us, and we're glad to hear that the necklace brings you comfort during this difficult time - Team HoH x
“I ordered a pink memorial necklace from hand on heart as my mum passed away at a young age in January. The service was fantastic from start to finish. The presentation inside the box was nothing but lovely. And I feel like I have my mum with me wereever I go.Thank you so much, I'm so happy with my purchase.”
We are deeply sorry for your loss, and we truly appreciate you sharing your experience with us. It warms our hearts to know that the pink memorial necklace has brought you comfort and that you feel your mum's presence wherever you go. Your kind words mean the world to us, and we're grateful to have been able to provide you with this special keepsake - Team HoH x
We're so glad to hear that you're delighted with the small blue heart pendant featuring your dad's handwriting. It's truly heartwarming to know that it holds such special meaning for you. Thank you for allowing us to be a part of creating this precious keepsake - Team HoH x
“The service was great and the necklace and heart are beautiful. But we were very disappointed with the cheap, poor quality presentation box that it came in. Also the photo of my mum that we paid extra for the box, was really poor quality and in black and white.”
Thank you for taking the time to share your feedback with us. We're delighted to hear that you love the necklace and heart; however, we're truly sorry to hear about your disappointment with the presentation of the jewellery.Your feedback is incredibly valuable to us, and we appreciate you bringing this to our attention. We understand the importance of presentation when it comes to such meaningful items, and we regret that we fell short of your expectations in this regard. Rest assured, we take all customer feedback seriously, and we will be passing your comments on to our senior team to review the service we offer our customers.If there's anything further we can do to address your concerns or if you have any additional feedback, please don't hesitate to reach out to us at studio@handonheartjewellery.co.uk. - Team HoH x
Thank you so much for your kind words! We're delighted to hear that you're pleased with the necklace and that it will serve as a cherished keepsake of your dad. It was our pleasure to assist you throughout the process, and we're grateful for the opportunity to create something meaningful for you - Team HoH x
