“First time wearing my ashes ring and its left a black/green line on my finger. It also made my finger tingle :( i had have to take it off. I am gutted”
Thank you very much for reaching out to us. We’re so sorry to hear about your experience with your ashes ring. After consulting with our design team, we have determined that the green reaction you are experiencing is likely caused by the polishing compounds we use to buff the ring. Occasionally, a small amount of residue may remain on the surface, but please rest assured that it is perfectly safe. To alleviate the issue, we recommend thoroughly washing the ring and ensuring your finger is completely dry after washing your hands. Once all the residue has dissipated, the reaction should cease.Please reach out to our customer service team at; studio@handonheartjewellery.co.uk so we can address this issue further. We are committed to ensuring you have a piece that you can wear comfortably and cherish. Thank you for bringing this to our attention, and we appreciate your understanding - Team HoH x
“Everything is thought out for you. I was worried about how do I send the ashes. I didn’t need to worry as instructions and what I needed to do was sent. My ring is beautiful, I had it engraved which I love. It’s quality. I also received the ashes that wasn’t used back in the original tub that I’d sent it in. I also received an authenticity certificate with my ring and a lovely box to store it in if needed. But my ring will be worn always. Thankyou Donna who made my ring and Thankyou Hand on Heart Jewellery.”
Thank you for sharing your experience with us! We're thrilled to hear that everything was thought out and that you found the process of sending the ashes straightforward with clear instructions. It's heartwarming to know that your ring turned out beautiful and that you're happy with the engraving and quality. We're glad that you appreciated the extra touches like receiving the authenticity certificate, and the lovely box for storage - Team HoH x
“I’m so over the moon and touched with my ring, it’s just beautiful. The whole process was easy and everything came in such lovely packaging, I felt like my girl was getting 5 star treatment the whole way! Thank you so much I will treasure it always x”
Thank you for your heartfelt review! We're delighted to hear that you're over the moon with your beautiful ring and that you found the process easy and the packaging lovely. It's wonderful to know that you felt your girl received 5-star treatment. We're honoured to have been a part of creating something so special for you to treasure always - Team HoH x
Thank you for sharing your experience! We're delighted to hear that you found the ordering process easy and that you're very happy with your beautiful keepsake ring - Team HoH x
Thank you for your wonderful feedback! We're thrilled to hear that you're happy with your ring and that it fits perfectly. Your wedding date is an exciting milestone, and we're honoured to be a part of it - Team HoH x
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with us and that we delivered on our promise. It's great to know that your questions were answered promptly and that you find the ring beautiful. We're honoured to have created something you'll treasure forever - Team HoH x
Thank you for your wonderful feedback! We're thrilled to hear that you are satisfied with your ring and that it arrived promptly. Providing accurate descriptions and timely delivery are priorities for us. We're also delighted that you found our customer service outstanding. Your satisfaction is our top priority, and we're here to help in any way we can. Thank you again for choosing us! - Team HoH x
