“It was an excellent service, this is the 2nd ring I have bought from Hand on Heart. The ring is beautiful, however I'm disappointed as it has turned my daughters finger green. This didn't happen with the previous ring that I bought for my son, so I'm surprised. 4 stars instead of 5”
Thank you for your feedback and for being a returning customer. We're thrilled to hear that you found our service excellent and that you find the ring beautiful. We sincerely apologise for the issue with your daughter's ring turning her finger green. This is certainly not the experience we want for our customers. The green discolouration can sometimes occur due to a reaction between the skin and the metal. While we're surprised to hear about this, we take all feedback seriously and quality is paramount to us, and we want to ensure that every piece meets our high standards. Please could you contact us at; studio@handonheartjewellery.co.uk and our friendly customer service team can advise further about how we can resolve this for you. We appreciate your honest review and your continued support - Team HoH x
Thank you for your kind feedback. We are so glad to hear that the piece brought joy to your friend during such a difficult time. It means a lot to us that our work can provide some comfort and happiness - Team HoH x
“Great service, easy to order and quick delivery of the pack. I was kept updated and informed the ashes has arrived and again when the order was dispatched. Lovely box arrived and it was well packaged and the presentation box was lovely. I can now wear my ring daily and have my dad close to me which means so much to me.”
We're delighted to hear that you had a great experience with our service and that you're pleased with the process from ordering to receiving your ring. Knowing that you can now wear your ring daily and keep your dad close to you means a lot to us - Team HoH x
We're delighted to hear that you had a seamless experience from start to finish and that you're pleased with the beautiful ring we made for you. Ensuring a perfect fit and returning any excess ashes is part of our commitment to providing excellent service, so we're thrilled to know that you're very happy with the outcome - Team HoH x
“Absolutely in love with the ring I ordered for my mum with my sisters ashes in, such a thoughtful keepsake. So easy to do and got kept up to date with emails through out the process saying they’ve received the ashes and when the ring was dispatched finished back to us. Made it easier knowing everything was going well will be doing more orders when my sisters children are older so they can have a keepsake of their mum too thank you so much”
We're deeply moved to hear about your experience and the special meaning behind the ring you ordered for your mum with your sister's ashes. It's heartwarming to know that the process was made easier for you through our updates and that you found it so thoughtful and easy to do. Thank you immensely for choosing us for such a meaningful keepsake. We're honoured to have been a part of creating something so precious for you and your family - Team HoH x
