“Kit contained everything you’d have hoped for. Only thing that could have been better is if the sample bag with activation code was packaged in such a way that it was at the top of the pile of items and clearly the first thing to be seen upon opening the box.”
Thanks so much for this feedback - especially with respect to the packaging, etc. We certainly take that on board (it's a great suggestion), and will liaise with our colleagues to create a more seamless activation/opening procedure. Thank you once again - very much appreciated!
Thanks so much for the positive review. We're very happy to were satisfied with our Comprehensive STI Test Kit, and hope we can service you again in the future.
“Had some issues with the kit, replaced quite quickly (thank you judson). Overall the test is great and easy but the results are quite slow.
Second kit - 10 days (replaced due to issues)
Third kit - still waiting after three days
I would reccomend the review emails to go out after results come back as it`s been overall 20+ days since first purchase and I`m yet to still get full results.”
Good afternoon! Thanks so much for this feedback, and for alerting us to this issue. This is obviously not the customer service we wish to provide, so if you would please send an email to support@yoxly.com we will look into this right away, rest assured. Thank you!
