“Been using this product now for 6 months. The liquid smells ok and washes ok however we have had multiple washes that have needed rewashing due to a musty / sour smell. If they get dried in the dryer the risk is much higher, but seems to happen sometimes even if they are line dried. I haven't had this problem with any other laundry detergents and the clothes usually are out of the washing machine within a couple of hours of washing now due to the smell. I suspect conventional washing liquid has a stronger antibacterial/ antifungal effect that prevents this. I wouldn't trust it in a humid climate, and we are about to start cloth nappies and will be using conventional detergent for those. I also wouldn't trust it on a delayed setting (ie wash during the day - which is when our solar panels are working - and hang out at night).”
Hey Cara,
Thanks so much for your support and feedback 🙌
So sorry to hear you are not loving the Laundry Liquid, and are experiencing an unpleasant smell when using it. Yikes...not ideal!
To be completely honest, you miiiiight not be the first person to mention this, and we believe it is a single batch issue that is related to unstable enzyme activity.
We are looking to tweak the laundry liquid formulation slightly to make some improvements, this will affect the enzymes function and should improve any performance and fragrance issues.
If you really are unhappy with the product don't forget about our 30-Day-Money-Back-Guarantee. Here's the link for you to have a look and fill in the form on our website:
https://support.zeroco.com.au/en/knowledge/refunds-returns
More than happy to extend this to you even if your purchases have been longer than that 👌 and we could apply a credit to your account for use on the new improved formula.
So sorry for any disappointment!
All the best,
Hi there Marion,
Thank you soo much for your support and feedback at Zero Co!
We might introduce fragrance choices in the future for our range of products 🤩
And remember we also have our 30-Day-Money-Back Guarantee for when one of our do-goodies is not the right fit for the family 👌 Because if you’re not happy, neither are we.
All the best,
Zero Co
“Great for sensitive skin. I refuse to buy unnecessary plastic, so being able to buy from this company And all products i have used i am totally satisfied.i hope your company continues growing so we help fight the plastic war.”
“Products are great quality and I love the fact that not only are the containers they come in recyclable but the company provides a return package to send the empty containers back to them for reuse. Great idea.”
“Cleans well, easy to dispense but really don’t like the fragrance. The fragrance is too strong and too floral. Not sure it’s essential oils as stated??”
Hi there Cathy,
Thank you for your order and feedback
So great to know you are happy with how effective our Laundry Liquid is! 👌 Not so great to know the fragrance doesn't suit you 🙈
Our range of plastic-busting products contain Essential Oils as a component of their fragrance. These, though natural, can be pretty strong too! 😉
It's awesome to have you untrashing the planet with us!
All the best,
Zero Co
