Hi Alice,
We are grateful for your 5-star review! We really appreciate you taking the time to share your rating with us. Zoomy Leisure is working hard to provide the best products to our customers and we're happy to know that we hit the mark!
Thank You For your Purchases!
-Zoomy Leisure
“Very poor customer service,got my scooter after over 3 months,only emailed me when I would email them,didn't know what was happening with my purchase, not great service at all”
Hi,
We sincerely apologize for your experience. Unfortunately, Covid has had a huge impact on our business and supply chains. We placed our order with our supplier of scooters in August and delivery was meant to be in October. Our supplier kept pushing the delivery date back over and over again until we finally received the scooters in January.
We did everything we could to communicate with customers frequently as possible. Sorry if our communication wasn't up to snuff but we had over 1,000 customers to deal with and we just didn't have the staff to keep up with all the requests.
We're now taking steps to ensure this never happens again and hopefully life and business can get back to normal again soon.
Please feel free to reach us out at info@zoomy.com.au with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
-Zoomy Leisure
“My granddaughter was delighted with her new scooter especially light up wheels.I am very impressed with your customer service I was kept informed of the progress of my order on a regular bases even tithe name of the ship it was on”
“Easy to assemble. Looks sturdy. My granddaughter loves the colour and has just progressed from zoomy 3 wheel scooter to this 2 wheel version. As she scoots to school every day, it will get lots of use. The handles wore out on her last one and the adjustable lever broke, but as I say, she and her 2 brothers do many KMs on their scooters (all Zoomy).”
