I doubt the validity of the 5 star remarks because I wont advise anyone to go with One call. I called as part of my policy when II had a home emergency and they said they would respond within 24 hours but no one responded. I called back the following day...my ceiling still leaking, and they said that 24Hours had elapsed that it was no longer an emergency. They kept tossing me back and forth - refusing to take any action...I now have to find a local contractor to help me because One call have refused to help even though I told them the ceiling is still leaking although at a reduced pace. they would rather the ceiling cave in on me and my family and maybe someone dies first before they take action, stay clear of them, they are not to be trusted. once i sort this issue out i will cancel the policy. Its criminal and i will be taking things further with the ombudsman to look into them, From Ifeoma Onyekwelu <ifeoma.ebele@gmail.com>