Having realised I had taken up a home insurance policy whilst my existing cover was still unexpired I approached One Call to ask if they would postpone my cover for a month (as I am effectively paying twice for the first month). Whilst appreciating the mistake to be entirely mine, I did expect an element of support given that I was not asking to cancel the policy. Instead I received an unhelpful negative customer services rep who was quick to point out the mistake was mine and that they woudln't be able to help me. When I suggested that I would simply not renew my policy nor ever buy from them again on expiry and asked to speak with a manager, my request was met with an unhelpful and negative attitude and the offer of a call back which hasn't happened. I will never use this company again because of the lack of flexibility and willingness to help and put something right which coudl so easily have been done. Very poor customer service!