We found One Call originally by browsing the web. They provided an excellent policy at a considerable saving over our insurers of the time and we accepted their offer. We had a small claim last year for a plumping problem which typically was at a weekend and the plumber who came was 'not the best'but he came and got us functioning again. I would say that I don't think the insurance company would have known that the plumber was not the sharpest knife. When we came to renew our policy this year One Call found us an even better policy and renewing was a pleasure and very easy thanks to the assistance from their operator KB6. Many thanks. JDA