Awful customer services I was looking for car insurance on money supermarkets and I set up an insurance with One Call online. They sent me an email saying that they would contact me if they require anything else. I decided to pay by instalments so they took my deposit straightaway. Within an hour, I changed my mind and I called them to cancel the contract as my previous company made me a better offer. I waited on the queue for at least 30 minutes and they advised I need to pay £49 administration fee. They are such a liars as in the terms and conditions they adverted a fee of £7.50 if you cancel the policy within 14 days. Of course I decided after all to cancel it and they told me I would get my refund (I paid 65 pounds for the deposit so they would give me £16 as they would keep the administration fee) within 3-5 working day and they will send me a letter to confirm cancellation. After 5 working days I did not receive neither a letter nor my refund. On the contrary I received an email where I could log in to see my insurance and they set up the direct debit. I do not know what to do with them. PLEASE AVOID