I tried to call at 5.30 pm on a Friday and was on hold for 10 minutes without having any idea that I was ever going to be connected, so whilst continuing to hold I tried the Live chat service, which was effective but slow in response; I got the impression that the operator was dealing with more than one customer.
The phone service is poor; customers need to know that they will eventually get to speak to someone and how long that is likely to be, or to be offered a guaranteed call back service
9 years ago
One Call Insurance has a
4.6
average rating
from
4,220
reviews
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