Every time I wanted to do the simplest thing I had to telephone because there isn't any way to email them and when I used the online facility on their own website to cancel my renewal I was told that I cant cancel it online I have to call, matt in renewals said to me that it needs removing from their website but that doesn't change the fact that it is on their website and I used it. If I cant use it to inform them then why is it on the website? They renewed anyway and are now trying to charge me £140 to cancel. every call takes a minimum of 15 minutes, often longer. When trying to transfer my insurance to my new car I spent 20 mins in a queue, gave up and had to ring later when I was at work waited 25 minutes to be told I had to pay then and there using my card or they couldn't transfer my insurance. I was at work and didn't have my card with me. Useless service and in this day and age it isn't acceptable to have to ring and wait in a queue to do the simplest things. Their admin fees are too high and when I did make a claim, when someone ran into the back of me at a roundabout, they had my car for two weeks simply to change the back bumper. Avoid.