Mahala (MR1) was able to instantly access the details that I had submitted on line, and after a few security questions and confirmation of the main details within the application she checked the quotation and confirmed it. It was all done in an efficient but friendly way. There were a couple of prerecorded pieces which I needed to lusten to but although they were somewhat tedious, being prerecorded they used up the least amount if time, bote no ambiguity and were therefore an efficient way of passing on the required information. I saved nearly £200 on the similar policy offered by Saga so, although I havd always received goid service from them, The renewal premium was prohibitive. No pressure from Mahala, who also made me aware of some orher upgrades which were available had I needed them. It was a pretty quick, good experience and I feel confident that I am dealing with an efficient company. Thank you