I was cross to find that the pin number provided did not work so wrote email and was told to ring a number which was also wrong and also very long winded - 10 minutes wait/ As I was told to go on line to chat line, I did this at same time as phoning and found that the chat line could not help me. I was told that the line was now free by Chloe chatline lady but when I rang it it was not and I had another 10 min wait. Then I was told it was wrong number and should end in 13 and not 15 as instructed on email and that they were having problems with pin numbers. So I had to ring again the new number only to be told that papers sent through the post would £5.50 so I opted for having it sent through email. When I complained that you say in your pre phone message that any incorrect information would result in the insurance being cancelled, I was astonished as I had received LOTS of wrong information!!!