I am new to using the internet for car insurance. I would advise anyone using One Call to be completely sure you do not make even the slightest mistake when completing your initial documentation information. Check ALL the information on the site before making a commitment to insure with One Call. I made an unintentional mistake on my inital form relating to the number of years no claims bonus, I had so much hassle to have it rectified and after much aggravation I agreed to a lower charge of £35 incurred for my error. If you need to make any changes i.e. you move address, even if its only 1 or 2 miles down the road you will incur a charge of £50. I have been informed that I will incur this additional expense, even though I tried to explain that I am living on the small island of Barra, in the Western Isles. My car would still be kept in a driveway etc... The customer service agent informed me that although I moved a short distance the fee would be £35 administration plus £15 due to a higher risk location???? I made the mistake of paying for my insurance up front, therefore each time these additional fees are added to my account One call access my account to withdraw the amount. I am new to this area in the Western Isles having moved from Northern Ireland where I have been with the same Insurer for years. They provided a friendly and helpful service and even went out of their way to help me get the information relating to my no claims bonus, that One call said they would be unable to obtain for me. Bearing in mind that my no claims bonus was with AXA insurance broker in Northern Ireland and AXA were also the broker One call were using. I have lost confidence in One Call from the first day I have had any communication with them, and regret being involved with them. I have decided to put it down to bad experience and I will look elsewhere for insurance, as I would not like to rely on One call's support if I needed them in event of an accident or breakdown. Needless to say its been a costly mistake both financially and mentally. Be careful before you buy and DO READ the small print.