AVOID! Took out car insurance with this company through go compare as they were the cheapest. 2 weeks after my policy started, I was sent a letter and email asking for 5 different documents to be provided. Never had this before with any insurer. Emailed these over and was still harassed by chaser emails and letters every other day threatening to cancel my policy and charge me a fee if not provided, even though I had already provided them. The phone lines are only open 9-5 and it was then the bank holiday so phoned on Tuesday when they reopened to be told they had issues opening some of the files - no one would have told me this if if I hadn’t phoned. They wouldn’t accept my proof of NCD from my previous provider as it wasn’t a letter, it was electronic as this is how previous insurer provided it. Had an issue providing one of the files in the right format for a named driver, asked them to just take named driver off policy, was told my policy was now locked so they can’t and I would have to just wait til the deadline and have my policy cancelled and pay cancellation fee. Ended up cancelling it myself to get away from this terrible company and having to pay £98 cancellation fee, wish I had stayed with Hastings as would have been cheaper in the long run Avoid this company - will try and charge you for anything they can and harass you for unnecessary documents - they are cheap for a reason