They tell you that you have good prospects of succeeding. Then they accidently click the wrong button (it happens) and admit liability. It takes them two months to discover the error, and then a further three months of hiding it before they tell your solicitor. They never tell you as the client, leave it for you to piece together from the letters from the paralegal handling the claim. When you contact them to complain they suddenly decide that, there were not any prospects anyway (very convienient). This on top of an absolute farce getting a courtesy car because they mis-sold the policy in the first place. Will be taking the matter up with the ombudsman. Also, avoid their in-house lawyers. You are not the client (in breach of SRA rules), the insurer is the client. You get given an incompetent, legally unqualified, case handler who does not take instructions from you, only from the insurer.