I think a previous customer summed this company up. In the company's response they talked about the feedback will help them to improve their service, obviously not! Initially, you are extremely happy with the price and even service. Then close to the starting date of your policy they ask for numerous documentation and obtaining verification codes from DVLA (never heard of it before). While you are trying to scan in your driving licences etc and obtaining codes they said daily emails saying they are now going to cancel your policy because they haven't received anything. In amongst this, of course, you've sent the documentation but now worried that something is amiss. So you start phoning them only for them to say they are working on it. Then weeks pass and they send you a further bill in admin fees etc because something wasn't quite right. Well if they had been quicker in responding then this wouldn't have happened. Never come across such a poor company in terms of administration.