The day came to collect my new car and my insurance company was informed of my purchase. All excited at the dealership I called to give them my new registration number - to my horror they said they didn’t know what the car was. They have not heard of it and we’re not prepared to insure me on it. My old car was insured through till September and now as I had told the insurance company that my old car had been taken in part ex they could no longer keep the policy open and they cancelled my insurance. To my dismay I was sat outside the dealership in a fantastic new motor but with no current policy running. Luckily I had the 5 day complimentary drive away insurance from Cupra and was able to enjoy my new purchase with a drive home. When I spoke to them the next day they said that the computer doesn’t recognise the reg or the make and model so because the computer hadn’t been updated they wouldn’t continue the policy. On speaking on the telephone for over 90 mins I eventually managed to speak with a Manager. This lady after many a discussion, prepared me a cover note with the details on it and emailed it to me. All good I thought until I opened the cover note to print it out - it still had the details of my old car on it. So back on the phone, another 75 minutes before I could get through to a Manager again - now a different person. Had to explain all again and managed to get a correct cover note albeit for only 28 days. They said they by then they would have reviewed the situation and all would be good until then. 26 days later, time to call back and try to get things sorted as I’d had no contact from them. Another hour or so trying to get to the bottom of everything, had to explain to different people once again, had to explain it to a Manager again and eventually, after another 50 mins on the phone settled for another cover note. I was promised by this Manager that something would be sorted and I would be informed. 25 days later, still no contact, called again this time equipped with times, dates and details of the recent calls I had made..... Was put through to a Manager, where the discussions were lengthy.... me nearly to the point of losing my temper it was deemed that they would not continue to insure my new car. So as from that conversation the lady said I was no longer legally insured to drive the car on a public road. The reason they gave was that they don’t insure this make and model of car. My car is a Cupra Formentor 1.5 petrol automatic. Nothing special to the motoring world but it’s a car that I’ve wanted which I am still very proud of. Now I have used a comparison site, and I have insured my car with Esure for just short of £300 for the year. My wife and I was renewing our other policy just a couple of weeks ago where 1st Central came up in the quotes as one of the cheapest but we are so glad that we didn’t go for it with them as their customer service is terrible and have no professionalism when having to deal with advocates challenges like the one I’ve been trying to sort out recently. My business with 1st Central has no come to an end where as I would not be wanting to promote their services going forward. It turns out that for the 2 & 1/2 months I have been driving and enjoying my new car, my family and I potentially were not covered, I am in the transport & haulage business where my licensed Class 1 HGV is essential were all put at risk by an inexperienced insurance company who couldn’t even get a new car insured.