ABYSMAL, TERRIBLE SERVICE. BE WARNED! STAY AWAY FROM THIS COMPANY! They WILL shaft you! I have been a customer with 1st Central for years and years, always renewed, always paid, never made a claim. I have 6 years no claims bonus which I wanted to use with my new insurance company in France. As the French system operates differently, they requested a SIMPLE 2-LINE confirmation in PLAIN English (as everyone at their company speaks French and they will use an online translation machine) saying that: I have held a policy with 1st Central since 2016 until this Wednesday and have never had an accident. 1ST CENTRAL REFUSE TO DO THIS, THE WORK OF A MOMENT! THEY REFUSE TO CONFIRM THIS IN ANY MANNER AT ALL. NOT EVEN A SIMPLE EMAIL THAT TAKES LESS THAN 60 SECONDS. Instead, they demand that the French company call their customer service line and attempt to explain to a random advisor (WHO HAS NO PRIOR KNOWLEDGE OF THIS MATTER) what has happened in order to get verbal confirmation. Naturally, no-one at 1ST CENTRAL speaks French but nonetheless they think it entirely reasonable to demand someone else do something they cannot linguistically do themselves. THEY CATEGORICALLY REEFUSE TO DO ANYTHING TO ASSIST OR RESOLVE THE SITUATION. ZERO assistance for their loyal customers who have paid them for years. Assistance which would take them but a minute to do. Just a horrendous attitude. STEER CLEAR OF THIS COMPANY.