DO NOT INSURE WITH THIS COMPANY. You’ve probably noticed the review rate is positive at 76% and all the comments about the cheap premiums and how good they are at calling you back to take your money…However, be warned, if like me you are involved in an accident BEWARE!! I was involved in a non fault accident, their approved garage had my car for 12 weeks, after 11 weeks, and me chasing them constantly AD Williams in Enfield finally decided to answer the phone, only to tell me they hadn’t started the repairs. A few days later I receive a call, the car is complete. The car gets driven back to me, as soon as I get in it there’s a rattle. Take it to my local trusted garage only to find out they hadn’t put the bolt back in my front brakes, or had rushed the repair and missed the mechanical damage after impact. I’m basically lucky to be alive. Call 1st Insurance, who pass me round departments, no one wanted to take responsibility. Repairs, then claims, then customer service, only to get cut off. Ive literally spent the last two days on the phone to them and nothing has been resolved. They promise to call you back, and don’t. I’ve had to take my car to another garage and pay for the repairs and checks myself. I never write negative reviews. I don’t want anyone to go through what I have with them. The premiums are cheap for a reason, they use garages no one else would touch, and the staff at 1st Central don’t care.. PLEASE TAKE MY ADVICE AND DO NOT INSURE WITH 1ST CENTRAL.