Absolutely appalling service. They failed to provide me with courtesy car for which I’m paying extra. Each time I contact them I’m told that it is the garage’s fault and to contact the garage. The garage tells me right opposite and sends me back to the insurance. Several times I’ve been told that so and so will contact me and nobody does. I’ve been without a car over a week, I am suffering loss of earnings, I am experiencing great deal of inconvenience and distress. What’s the purpose of paying for insurance if you don’t provide the services. I will not be renewing with your insurance, I’m absolutely appalled!