This is one of the worst insurance companies I have ever tried to use. I took out insurance with them and was advised I had a 14 day cooling off period and that if I decided to not go ahead I could cancel with no charge. I then bought a new car and called to get a new quote, as firstly my insurance hadn't actually started yet. I spoke to an advisor that said that the insurance would be nearly double the orice wich is what it is, I was asking for a breakdown and she then put the phone down. I called the 2nd time to cancel and was advised that yes it is within the cooling off period they will charge me £50 for registering me with the Insurance......something or other and that I am liable to pay this even though I wasn't advised of this on the phone! Worst experience ever!! Stay clear!!!