Totally unhelpful,very rude staff who pass you on from one to the other like a stinky parcel,as no one wants to deal with your query.my wife involved in accident which she was not at fault,struggled hours on end to get through to them,refused to send recovery truck for my vehicle and had to arrange with another company,refused to be involved in the third party claim and advised me to use accident claim companies,tried to hoodwink me by sending me emails that say I have decided not to use them for my third party claim and I could be liable for some charges-when they are the ones that said they cannot take on my third party claim,the list of troubles from this terrible company are never ending,avoid avoid at all costs,this company’s insurance is not cheap at all but very expensive in the end and they will run rings around you,when you are in desperate need for help after an accident,they promised to call me back and they never did ,it’s all shambles with this insurance company