My car was involved in an accident at not my fault. Since the 30th of May 2022( today is the 4th of July) and my car is still not taken to the Body shop. When I organized a Body shop myself insurance claimed that I have to pay a fee of £250 because it's not their chosen Bodyshop. The 1st central has been feeding me with the promises that they are working hard to allocate a garage for me, which is not true. It took me 10 minutes to find and agree with the garage for a repair. But insurance still is acting like they can not fix the problem, blaming the garage that they are not responding. 1st central also stopped paying for my courtesy car and told me that I have to return the hire car back to the Enterprise. After my complaint was raised with the 1st central that I need a hire car for my work, they have say that they will arrange another car, but manual. I have an automatic driving license. When I mentioned that, they disappeared again. They constantly continue lying and avoiding doing their job. Their staff is very unprofessional and lacks knowledge. They either hang the phone when you are calling for an update or say: We are very sorry, unfortunately, we are doing our best to sort this issue out. Due to the world crisis, we are unable to proceed with your request. Seriously??? My chosen Bodyshop is ready to take my car for repair now and 1st central is avoiding that. In reality, they don't do anything. I am wondering who employs people who don't k know what they are doing. I will be reporting this issue to Obdusman because they are lying to their customers. I strongly advise you not to go with this company as your insurance. AVOID AVOID AVOID.