First of all they didn't automatically renew our policy, they claimed they contacted us, but like many others emails went into the junk folder and no attempt was made to contact us via text or email, if they had we could have paid straight away. As a result our policy was cancelled and we had to make a desperate phone call to them on a Monday morning to get it sorted. What this meant was they couldn't honour the renewal quote, so consider this a "new" policy and charged us more! Fast forward almost 3 months later and we are contacted as they are "investigating our policy" as we haven't "provided them with details of our previous no claims", after pointing out they already have this information as they were the last people to insure us, I was put on hold for quite a while, then asked how many miles we do in the car a year, I said about 2,000, they said we had 3,000 down and would need to change it as I have now said 2,000. They also said they didn't have details on the policy of previous accidents that weren't our fault, strange I thought considering they were our insurer last year and even wrote off one of the cars! After being put on hold again, I was then told, because of the adddtion of the no fault accidents (which was already on our previous policy, which they didn't move across when we took out the policy in May) and the mileage because I said 2,000 and not 3,000, I was made to feel like I was being fraudulent, despite the fact that it is the 1st Central system which is broken and was asked to immediately pay £50 admin fee Plus a further £9 to make the amends to the policy. I feel as though I have been conned. I won't be using 1st Central again and suggest people avoid at all costs. I will be reporting this to the ombudsman, in the hope that I can get my money back.