A week ahead of my renewal, I attempted to cancel online multiple times - according to their online system, I don't exist. Couldn't change my password because my name or date of birth was incorrect (lol). Tried again to speak to someone on chat and I "failed the security check" which consisted of my name, DOB and email address - they wouldn't cancel it but told me to call. I called and waited for 20 minutes but no answer; who's got time? Came back from holiday and it had auto-renewed overnight - called again to cancel, stop any payment from going out and they refused my DVLA proof of vehicle sale email (saying I could have edited it) and charged me £50 just to cancel it. Customer Service score: -5 Avoid like the clap