Worst company to deal with, no respect to costumer time or issues, they are rude, they try to rip your money as much as they can. My car had been involved in accident when a lady, who was driving too fast hit my car from the back and hit another 3 cars too, police was involved and police report clearly stat that it was the lady fault, however when we called the 1st central claim team to fix my car it took over than a month. then they said that the car needs to be write off even without checking the car and although it not my fault they deducted £700 as access to pay while it’s not my fault and the other person should be the one to pay, but because the other person is insured with them too they find that they are the one going to pay form my claim and other cars claims too that’s why they started to play dirty games! I am going to sue them as advised my solicitor. not recommended, very bad customer service and there is no manager or senior management to speak too. Please be careful and not to us them at all.