Online quote didn't complete for some reason so I had to phone to get a requote... this was £300 more expensive for exactly the same details??? I said "no thank you" and found insurance considerably cheaper elsewhere. Lo and behold, a day later they activate the policy from the original online quote and take the deposit money (both of which they told me couldn't be found on the system). Now I have to go through the effort of their complaints procedures which it seems they are going to string out to their best effects. Poor show, poor communication, poor customer service. I'd put a line through them personally and look elsewhere.