I do not have the energy to explain the 7 months of hell I have experienced simply needing my vehicle to be repaired. I enclose my last email to evidence even David Costin the alleged complaints specialist has agreed it’s been shocking service …. Nearly a month ago … and no word from him or 1st Central since … I am now at a point where my mental health is being badly affected - my vehicle is on finance, my insurance still being paid to 1st Central without fail - and I am now no longer able to use the vehicle safely. The Ombudsman has been contacted but whilst I pay out money that as a single mother cannot afford (though who could afford it these days …) I am left ignored or lied to by a company who is seemingly financially thriving. I have no more energy to fight this company and beg anyone reading this …. Please please get insurance elsewhere!